Frequently Asked Questions

My Account & My Cart

My Account is a free feature that makes shopping with us quicker and more convenient. By creating an account, you can securely save your personal details for a faster checkout experience on future orders.

Your account also lets you manage your saved delivery addresses, keep track of previous orders, and store recipient information for effortless gifting. Whether you're sending flowers for birthdays, anniversaries, or special occasions, My Account helps you place orders with ease and convenience.

If you've forgotten your password, you can easily reset it by following these steps:

Visit the Sign In page.
Enter the email address associated with your account.
Select the Forgot Password? option.
Follow the instructions sent to your registered email address to create a new password.

Once you've reset your password, you can sign in and update it anytime from the My Account section.

Your Shopping Cart is a convenient place to review and manage the floral arrangements and gifts you've selected before completing your purchase. It allows you to continue browsing our collection, update quantities, or remove items at any time.

Whether you're ready to check out or planning to return later, your cart keeps your selected items together, making your shopping experience simple, organized, and hassle-free.

Yes, you can remove items from your Shopping Cart at any time before completing your purchase. Simply open your cart, review the selected products, and click the Remove option next to the item you'd like to delete. Your cart will update instantly, allowing you to continue shopping with ease.

To check the status of your order, simply contact our customer support team via WhatsApp or give us a call. Our team will be happy to provide you with real-time updates on your delivery and answer any questions you may have regarding your order.

Ordering from BlackPetals.ae is simple, secure, and convenient. Browse our collection of fresh flowers, luxury bouquets, and thoughtful gifts, select your preferred arrangement, and proceed to checkout in just a few easy steps.

You can place your order anytime through BlackPetals.ae using your desktop, tablet, or mobile device. Simply choose your product, enter the delivery details, select your preferred delivery date and time, complete your payment, and we'll take care of the rest.

If you need assistance while placing your order, our customer support team is available via WhatsApp or phone to help you every step of the way.

Finding the perfect gift is easy on BlackPetals.ae. Our products are thoughtfully organized into categories such as Fresh Flowers, Luxury Flower Boxes, Bouquets, Roses, Gift Hampers, Chocolates, and Special Occasion Collections.

You can also browse by occasion, including birthdays, anniversaries, congratulations, thank you, sympathy, and more, making it simple to find the ideal floral arrangement or gift for every celebration. Our intuitive navigation helps you discover the perfect choice in just a few clicks.

Absolutely! We offer customization services to help you create a truly personal and memorable gift. Whether you'd like to modify a bouquet, add premium flowers, include a special gift, or create a bespoke floral arrangement, our team is here to assist.

Simply contact us on +971 58 556 8110 or email info@blackpetals.ae with your requirements. We'll work closely with you to create a beautiful arrangement tailored to your preferences and the occasion.

Delivery Information

We proudly deliver fresh flowers and gifts across Dubai, ensuring your special moments are celebrated with timely and reliable service.

At this time, we are unable to deliver to remote, restricted, or offshore locations. If you're unsure whether your delivery address is within our service area, please contact our customer support team via WhatsApp or phone, and we'll be happy to assist you.

Our standard delivery service is available daily from 8:00 AM to 10:00 PM. During checkout, you can choose your preferred delivery date to ensure your flowers arrive at the perfect time.

For special occasions, we also offer Midnight Delivery and Early Morning Delivery on selected products and locations. These premium delivery options can be selected during checkout, subject to availability.

Yes! We offer Fixed-Time and One-Hour Delivery Window options for customers who require their flowers to arrive at a specific time. These premium delivery services are available for an additional delivery fee and are subject to availability.

To arrange a scheduled delivery, simply contact our team via WhatsApp or call +971 58 556 8110, and we'll be happy to help you choose the most suitable delivery time.

Yes! We offer Midnight Delivery to help you surprise your loved ones right as their special day begins. Whether it's a birthday, anniversary, or another memorable occasion, our midnight delivery service adds an extra touch of excitement to your gift.

Midnight deliveries are available between 11:00 am and 3 am on your selected date and are subject to an additional delivery fee. To schedule a midnight delivery, simply contact us via WhatsApp or call +971 58 556 8110, and our team will be happy to assist you.

We offer reliable flower delivery across Dubai for a fixed delivery fee of AED 19, regardless of your location within the city.

The delivery charge is applied during checkout, ensuring transparent pricing with no hidden fees. If you require a special delivery request or have any questions, our customer support team is always happy to assist

To ensure every bouquet arrives fresh, beautiful, and in perfect condition, all orders are hand-delivered by our professional delivery team. We do not ship flowers through standard courier services, allowing us to maintain the highest quality and presentation from our store to your recipient's doorstep.

Absolutely! We understand that some gifts are meant to be a surprise. If you'd like to keep your identity confidential, simply let us know while placing your order.

Contact us via WhatsApp, call +971 58 556 8110, or email info@blackpetals.ae, and our team will ensure your flowers are delivered without revealing your personal details to the recipient.

Here's what each order status means so you can easily track the progress of your delivery:

Payment Received: Your payment has been successfully processed, and your order is being prepared.
Payment Failed: We were unable to process your payment. Please try again or contact our support team for assistance.
Order Confirmed: Your order has been confirmed and is scheduled for delivery on your selected date.
Preparing Your Order: Our florists are carefully arranging your flowers and preparing your order for dispatch.
Out for Delivery: Your order has left our store and is on its way to the recipient.
Delivered: Your flowers have been successfully delivered.
Delivery Attempted: Our delivery team was unable to complete the delivery due to one of the following reasons:The recipient was unavailable.The contact number could not be reached.The delivery location was locked or inaccessible.The delivery address was incomplete or incorrect.
Delivery Rescheduled: If delivery could not be completed, our team will contact you to arrange a new delivery time whenever possible.

If you have any questions about your order status, feel free to contact us via WhatsApp or phone, and our team will be happy to assist you.

Our Same-Day Delivery service allows you to send fresh flowers and gifts on the very same day you place your order. It's the perfect option for last-minute surprises, birthdays, anniversaries, or any special occasion.

To qualify for same-day delivery, simply place your order before our daily cut-off time. Orders received after the cut-off will be scheduled for the next available delivery slot.

If you need an urgent, one-hour, two-hour, or midnight delivery, please contact our team via WhatsApp or call +971 58 556 8110. We'll do our best to accommodate your request, subject to availability.

At BlackPetals.ae, every flower arrangement and gift is hand-delivered by our dedicated delivery team to ensure it arrives fresh, beautifully presented, and in perfect condition.

Unlike standard courier services, our professional drivers carefully transport each order directly to the recipient, providing a reliable and premium delivery experience across Dubai. This allows us to maintain the highest standards of quality and ensure your flowers are delivered with the care they deserve.

Yes, you can request to modify or cancel your order by contacting our customer support team as soon as possible. Simply call us at +971 58 556 8110 or email info@blackpetals.ae, and we'll do our best to accommodate your request.

Please note that order modifications or cancellations can only be processed before your order has been prepared or dispatched for delivery. Once the flowers have been arranged or your order is out for delivery, we may not be able to make changes or cancel it.

For the best chance of accommodating your request, we recommend contacting us as early as possible after placing your order.

Once your cancellation request has been approved, it is typically processed within 24 hours. Our customer support team will review your request and confirm the cancellation as soon as possible.

If you have any questions regarding your cancellation or need immediate assistance, please contact us via WhatsApp, call +971 58 556 8110, or email info@blackpetals.ae.

Once your cancellation request has been approved, your refund will be processed using the same payment method used for the original purchase. Depending on how you paid, the refund will be credited to your credit card, debit card, bank account, or digital wallet.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Return and Refund Policy

As our flowers and floral arrangements are fresh and perishable, we do not accept returns once an order has been delivered.

However, if you receive the wrong item, a damaged product, or your order arrives in an unsatisfactory condition, please contact us as soon as possible. You can reach us via WhatsApp, call +971 58 556 8110, or email info@blackpetals.ae with your order details and photos of the product. Our team will review your request promptly and work with you to provide a suitable resolution.

We take great care to ensure every flower arrangement is handcrafted and delivered in perfect condition. However, if your order arrives damaged, incorrect, or does not match what you ordered, we're here to make it right.

Please contact us as soon as possible via WhatsApp, call +971 58 556 8110, or email info@blackpetals.ae. To help us resolve the issue quickly, kindly provide your order number along with clear photos of the product you received. Our customer support team will review your request promptly and arrange an appropriate solution.

Refunds may not be issued under the following circumstances:

An incorrect or incomplete delivery address was provided during checkout.
The recipient was unavailable, could not be contacted, or refused to accept the delivery.
The product was damaged or mishandled after it was successfully delivered.
A cancellation or modification request was made after the order had been prepared, arranged, or dispatched for delivery.
Delivery could not be completed due to circumstances beyond our control that were not caused by BlackPetals.ae.

If, for any reason, we are unable to fulfill your order or provide a suitable replacement, we will notify you promptly and process a full refund to your original payment method. Our goal is always to provide a fair resolution while ensuring the highest level of customer satisfaction.

Once your refund has been approved, we will begin processing it within 24 business hours.

Online Payments: Refunds are issued to the original payment method used for your purchase. Depending on your bank or payment provider, it may take 5–7 business days for the amount to appear in your account.
Bank Transfer Refunds: If a bank transfer is required, the refund will be processed after we receive your banking details. The amount is typically credited within 5–7 business days after processing.

If you have any questions about the status of your refund, please contact our customer support team via WhatsApp, phone, or email, and we'll be happy to assist you.

Your satisfaction is our highest priority. If your order doesn't meet your expectations for any reason, we'd love the opportunity to make it right.

Please contact our customer support team as soon as possible via WhatsApp, call +971 58 556 8110, or email info@blackpetals.ae. Share your order number along with a brief description of the issue, and if applicable, photos of the product received.

Our team will carefully review your concern and work quickly to provide a fair and satisfactory resolution because your experience with BlackPetals.ae matters to us.

Redeeming your gift card or discount code is quick and easy.

Visit BlackPetals.ae and add your favorite flowers or gifts to your cart.
Proceed to the checkout page and enter your delivery details.
In the Order Summary section, locate the Gift Card / Discount Code field.
Enter your code and click Apply to redeem your offer before completing your payment.

If you experience any issues while redeeming your gift card or discount code, please contact our customer support team via WhatsApp or phone, and we'll be happy to assist you.

While both can help you save on your purchase, they work in different ways:

Gift Card: A gift card provides a fixed monetary value (for example, AED 100) that can be applied toward the total value of your order.
Discount Code: A discount code offers either a percentage discount (such as 10% or 15% off) or a promotional offer on eligible orders.

Both gift cards and discount codes include a unique code that can be entered during checkout. If you have any questions about using your code or its eligibility, our customer support team will be happy to assist you.

You can purchase a BlackPetals.ae Gift Card for yourself or send one as a thoughtful gift to your family, friends, or colleagues.

Once purchased, the gift card is issued as a unique digital code that can be shared by email or presented to the recipient. The recipient can then redeem the gift card during checkout when placing an order on BlackPetals.ae.

To purchase a gift card or learn more about available denominations, please contact us via WhatsApp, call +971 58 556 8110, or email info@blackpetals.ae.

Using your BlackPetals.ae Gift Card is simple and convenient.

Visit BlackPetals.ae and add your favorite flowers or gifts to your shopping cart.
Proceed to the checkout page and enter your delivery details.
In the Order Summary section, locate the Gift Card / Discount Code field.
Enter your gift card code and click Apply. The available balance will be deducted from your order total before you complete your payment.

If you need any assistance redeeming your gift card, our customer support team is always available via WhatsApp or phone to help you.

In most cases, gift cards and promotional discount codes cannot be combined in a single order. If you're using a gift card, additional promotional offers or discount codes may not be applicable.

If you have any questions about your gift card or an ongoing promotion, please contact our customer support team, and we'll be happy to clarify the applicable terms.

You can redeem one Gift Card per order. If your gift card balance does not cover the full order amount, you can simply pay the remaining balance using any of our available payment methods during checkout.

BlackPetals.ae Gift Cards are subject to the following terms and conditions:

Gift Cards cannot be combined with other promotional offers or discount codes unless otherwise stated.
Gift Cards are non-transferable and cannot be exchanged for cash.
Any remaining balance after redemption will be subject to the terms of the issued Gift Card.
BlackPetals.ae reserves the right to modify or discontinue Gift Card terms and promotional offers at any time without prior notice.

If you have any questions about using your Gift Card, our customer support team will be happy to assist you.

Subscription

The BlackPetals.ae Newsletter keeps you updated with everything happening at our store. By subscribing, you'll be among the first to receive exclusive offers, seasonal promotions, new flower collections, gift ideas, and special announcements.

It's the perfect way to stay informed about our latest arrivals and enjoy exclusive savings throughout the year.

Subscribing to our newsletter is the best way to stay connected with BlackPetals.ae. As a subscriber, you'll enjoy:

Exclusive discounts and special promotions.
Early access to new flower collections and luxury gifts.
Seasonal offers for birthdays, anniversaries, Valentine's Day, Mother's Day, and more.
Floral inspiration, gifting ideas, and the latest product launches.

Join our newsletter and never miss an opportunity to make every occasion more memorable with fresh flowers and thoughtful gifts.

You can redeem one Gift Card per order. If your gift card balance does not cover the full order amount, you can simply pay the remaining balance using any of our available payment methods during checkout.

Subscribing is quick and easy. Simply enter your email address in the Newsletter section on BlackPetals.ae and submit your request.

You may receive a confirmation email to verify your subscription. Once confirmed, you'll start receiving exclusive offers, new product launches, seasonal promotions, and the latest updates directly in your inbox.

If you no longer wish to receive promotional emails from BlackPetals.ae, you can unsubscribe at any time. Simply click the "Unsubscribe" link located at the bottom of any of our newsletter emails, and your subscription will be removed.

You can always subscribe again in the future to receive updates on our latest flower collections, exclusive offers, and seasonal promotions.